General questions


Q: What are the limitations in the trial version?


A: There are no functional limitations in the trial version. The only limitation is the 30 days evaluation time limit. After 30 days, the program can still be used normally, but playing and processing will be restricted to the first minute of each audio file.


Q: Will StereoXtractor installation write harmful files to my system directory? Does StereoXtractor have spywares?


A: No and no. StereoXtractor does not write harmful files anywhere in your computer, does not have spywares and is not adware.


Q: How do I see my version number?


A: On the main screen, click Settings, then About Stereo Xtractor. You will see a small screen (the About Box) displaying your version number and license information.


Q: Does StereoXtractor main screen accept Drag & Drop?


A: Yes. You can drag your audio file from its folder and drop it on StereoXtractor main screen, if you want.


Q: StereoXtractor is taking too long to open. Is there something I can do?


A: Yes. Disable version checking (Settings / Check for updates) and enable it only from time to time. Although necessary to keep your program free of known bugs, version check can be time consuming, depending on your internet connection.


Registration questions


Q: I can't find where to paste my license to. I can't see any Register button. Can you help me?


A: Yes! On the main screen, click Settings, then About Stereo Xtractor. You will see a small screen (the About Box) displaying your version number and license information. Click on Enter License, at the bottom right of this screen and follow the instructions.


Q: My computer crashed and I can't find my registration data. Will I have to pay for another registration?


A: No, you do not have to pay again for the same version. Simply contact us with a proof of purchase and we will give you your registration data.


Technical questions


Q: Which format should I use for input? What do you have against mp3 and wma?


A: Always prefer uncompressed wav files as input. Do NOT use mp3 or wma as input, unless you have strong reasons to do so. Mp3 and wma use lossy compression, which changes the phase relation between left and right (among other changes). StereoXtractor needs this information to be correct for splitting the channels. If this information is incorrect, as it happens with lossy compressed formats, some undesired "bubble" and "ghost" sounds may be added to the final results.


Q: Is there any problem if I use lossy compressed formats for output?


A: No, there is no any problem. You can use lossy compressed formats for output whenever you want or need.


Q: My computer freezes, shuts down or reboots when I am processing my files with StereoXtractor. What happens?


A: Check for bad contact between sockets and microchips on your computer (specially memory and CPU). If your computer uses passive colling for the CPU, it may also be overheating due to cooler aging (the solution for this problem is replacing the cooler by a brand new one). StereoXtractor is a well-behaved application that runs without privileges, so it cannot shutdown a computer: Windows aborts StereoXtractor before anything bad could happen. For this reason, this kind of problem is always caused by hardware failure.


Billing questions


Q: I don't want to use / don't have a credit card!


A: Depending on where you live, PayPal may offer other ways of payment.


Q: What's your refund policy?


A: If you want a refund (cancel your registration with your money back), please contact us. Do not forget to inform something that lets us identify your payment. PLEASE DO NOT DENY THE PAYMENT IN YOUR CREDIT CARD BILL OR BANK, because if you deny a payment that you really requested ("chargeback") you actually cause extra losses to us too. Refund is possible for payments made with PayPal, if requested up to 60 days after registration. After you contact us, we will ask PayPal to refund you. However, we strongly suggest you to test the trial version of the software extensively and register only if you are sure it works well for your needs and you like it. StereoXtractor is trialware to allow you to know exactly what you are paying for. Please test StereoXtractor before licensing the program.